After Investigation

At the end of 2013 after investigation, on the basis of summarizing historical experience has made some improvements, including adjusting the content of the customer satisfaction questionnaire, adjust the frequency of the questionnaire survey to the customer, from once a quarter in 2012 changed to twice a year, the survey questionnaire survey mainly by telephone and fax, the investigation of the user object is once upon a time two years enterprise customer data in the database, based on the principles of random sampling.

The survey of the product range includes ultrasonic food cutting equipment, ultrasonic rubber cutting equipment, ultrasonic extraction device, ultrasonic atomization equipment, ultrasonic welding equipment, basic covers our main products. According to the international general data analysis, marketing analysis to recycling effective questionnaire processing concluded that customer satisfaction CSI was 9.05 in 2013, the overall result satisfied.

Three most of the questions from the questionnaire, analysis of the data, the service quality, service channels, product quality score the highest; From the survey of satisfaction and satisfaction ranking, product quality is the highest, followed by the service satisfaction. Quality and service is the foundation of the company’s products, adhere to quality is the first work in the market to win the benefit, make the customers to our company product quality evaluation is higher; In after-sales service to get customer high praise, illustrate the after-sale service department in the aspect of internal management has achieved good results.

The customer’s trust and expectation is that we continue to improve, the improvement of customer satisfaction, is the result of the company all staff work together, and we continue to struggle direction, let us work together to contributed to the construction and development of the company.